July 25, 2003

The Return from Dell

Imagine: you've just blown your budget on the car of your dreams, a purchase necessitated when your former ol' reliable buggy fell apart unexpectedly one day on the freeway. And so after much deliberation, you're on your way home from the dealership with your new purchase, beaming proudly, when a wheel comes off and bumps off into the median strip. You fix it and start home again, somewhat subdued but still happy about the new machine, overall. A few minutes later, the electrical system fails. After considerable kicking and cussing, it miraculously begins to work again. By this point you are having some serious concerns, but nevertheless, you're getting closer to home and continue on the way. Finally, just blocks before turning proudly into your driveway with what at least looks like a new, flawless machine, you barely escape as it bursts into flames and becomes a molten mass of plastic and metal as you watch helplessly.

The dealership, after your fifty-seventh phonecall, agrees to totally replace your purchase... exact same machine that failed so miserably on you the first time. Your drive from the dealership to the house on the second time around is simply a matter of recovering your losses and getting on with life. The newness and novelty and joy of ownership went up in flames with the first lemon you brought home.

I am up and running again on the Dell CPU replacement (the shipping of which was expedited... from "3 to 6 weeks" to overnight delivery) after insisting in an uncharacteristically forceful way that OH YES I was going to talk to a manager!) And so, joyless, I seem to be up and running again on my last Machine from the Pit of Dell.

Posted by fred1st at July 25, 2003 07:30 AM | TrackBack

Hopefully this machine will give you many years of faithfull service!

Posted by: bogie at July 25, 2003 07:43 AM

Sounds like an absolutely "Dellish" experience, HA HA HA!! I crack me up!!

Seriously, Fred, so sorry you got a lemon. My experience with the two Dell machines I've owned has been pretty good, but I've heard horror stories about almost every computer company. Glad to see you were firm with them about getting a prompt replacement. I anticipate that your new machine will work fine.

Maybe they should bring back Steven, the Dell guy, to change the slogan to something like, "Dude, your gettin' a Dud!"

Posted by: Curt at July 25, 2003 08:39 AM

What do you mean by "Imagine:..."? I see you've never bought a new Ford in the past.

Posted by: fletch at July 25, 2003 11:04 AM

Ouch! What an awful experience. The best advice I can give is: Get a Mac!

Posted by: Cindy at July 26, 2003 01:16 AM

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